Hi Branka, thanks for your remarks..yes quite confusing to me too.
I was doing the right thing to alert other hosts ..in a minor way, with my review of what to expect with these guests. I had initially responded with a poor star rating.
The guests wanted to get out ahead of it, after I originally made the mistake of showing them some pics, I was sent from the cleaners ..so they fabricated everything imaginable... a young loud group, I endured throughout their stay,( which was tolerable ) and was shocked to say the least, more of what they said in the review then how they behaved during their stay, or the condition they left my home.
I contacted ABNB and they took down both reviews as I recall.
Airbnb paid me some minor compensation for extra cleaning services.
If I had never posted the poor rating review this would have saved me so much grief.
Weeks later the resolution centre claimed it was just her opinion, but it was so concocked, (exposed through our texts ), I was hit again when Air bnb reposted her review after the 14 day period knowing it wasn't factual from the texts and said the time for me to respond to her review had expired.
Therefore, there was nothing they could do for me. Just a little angry.. lol.
I know I've been blessed with all my previous guests, and I just wasn't prepared of the backlash.
My most recent guests should definitely be reported, but sorry fellow home owners, after this experience I have no confidence that the resolution centre will protect my interests as a host.