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Air BNB Refund Scam

Madeline81
Madeline81 in
Toronto, Canada
Level 2
‎13-10-2019 05:09 PM
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I had to cancel a reservation due to an extenuating circumstance on September 8, 2019. I was told by Airbnb I was entitled to a full refund and would receive it within 5-15 business days. It is now October 13, 2019, and I have still not received any refund or ANY help from anyone. They say I cannot call the "specialist department" and that they have to call me, yet NO ONE HAS. This is an absolute SCAM. All I want is my money back! Someone, please help, this is absolutely ridiculous and I cannot believe Airbnb can operate a business this way.

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  • cancellation
  • Help
  • payment
  • refund
  • Scam
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Re: Air BNB Refund Scam

Yadira22
Yadira22 in
London, United Kingdom
Level 10
‎13-10-2019 06:54 PM
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Hello @Madeline81 

i am so sorry to hear this but we are a community of Airbnb users and not employed by them. 

@Laura  could you possibly help?

 

otherwise I would strongly suggest you get in touch with Airbnb directly- I have heard that twitter is very effective. 
good luck to you!

 

Yadira

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Re: Air BNB Refund Scam

Laura
Administrator Laura in
Redwood City, CA
Administrator
‎14-10-2019 08:51 AM
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@Yadira22 thanks for tagging me!

@Madeline81 has your issue been resolved? If not, send me a direct message here on the Community Center with any extra details you'd like to share and I'll make sure it gets to the top customer support folks. ~Laura

 

--------------------

Lead, Airbnb Core Hosts & Community

Here's my Community Spotlight!

What are your favorite notes from your guests?

 

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Re: Air BNB Refund Scam

Andrew0
Andrew0 in
Berlin, Germany
Level 10
‎14-10-2019 03:02 AM
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@Madeline81  Keep on contacting Airbnb. Many people lately have been reporting that their support cases were passed through multiple people, each giving contradictory answers, but you deserve to have a final answer on this.

 

I also hope the incident inspires you to buy travel insurance for future trips. Most hosts agree that it's unfair to have their income taken away because a guest failed to insure their trip properly.

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Re: Air BNB Refund Scam

Madeline81
Madeline81 in
Toronto, Canada
Level 2
‎14-10-2019 07:00 AM
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I have tried contacting them several times and get no answers. I did have proper travel insurance, but because of Airbnb's refund policy on this, unfortunately, I have to go through them since they "say" they give refunds. 

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Re: Air BNB Refund Scam

Kate204
Kate204 in
Vincentia, AU
Level 2
‎07-01-2020 11:50 PM
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Yes Air BnB are ass holes. Do not book with them again go Booking.com 

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