I had to cancel a reservation due to an extenuating circumstance on September 8, 2019. I was told by Airbnb I was entitled to a full refund and would receive it within 5-15 business days. It is now October 13, 2019, and I have still not received any refund or ANY help from anyone. They say I cannot call the "specialist department" and that they have to call me, yet NO ONE HAS. This is an absolute SCAM. All I want is my money back! Someone, please help, this is absolutely ridiculous and I cannot believe Airbnb can operate a business this way.
@Yadira22 thanks for tagging me!
@Madeline81 has your issue been resolved? If not, send me a direct message here on the Community Center with any extra details you'd like to share and I'll make sure it gets to the top customer support folks. ~Laura
@Madeline81 Keep on contacting Airbnb. Many people lately have been reporting that their support cases were passed through multiple people, each giving contradictory answers, but you deserve to have a final answer on this.
I also hope the incident inspires you to buy travel insurance for future trips. Most hosts agree that it's unfair to have their income taken away because a guest failed to insure their trip properly.
I have tried contacting them several times and get no answers. I did have proper travel insurance, but because of Airbnb's refund policy on this, unfortunately, I have to go through them since they "say" they give refunds.