AirBnB non Payment

[Mark81]

We have had a guest stay with us, the amount is paid, and sitting in future payments, but we have not been paid yet?

how do we get these funds?

01/13/2018

Reservation

Jan 12 - 14, 2018 **** **** RoostersFoot Bush Lodge

R5346.67 ZAR

The booking is completed, and we should be paid now

**[Personal information hidden for safety reasons]

[Roberta2]

Hi

Was this your 1st booking?

Airbnb can take up to 30 days to pay 1st bookings, to avoid fraud.

[Mark81]

We have been online for two years and have had many payments made to us before, Why would this one be delayed so badly?

[Anonymous]

We had our 1st booking on 22/12/17   It is now 7 Feb 2018 and have had 20+ emails back & forth to Airbnb.   They say they phone or SMS you with a code but we have Never had one.  Then we find out that they think we are in New zealand & we are actually part of Australia!!!!  We have been forced to get a Payoneer Card (whatever that is!)  As they would not accept us being paid by Paypal or Mastercard.  This card could take 2-3 months to get to us if it comes by ship & not air.  Too add to that the amount they sent on the guests booking was $1442.87 (this was minus their Service Fee of $44.63)  BUT the email we have received says we are only receiving $1083.64 - approx 25% Fee?  Is this what they do?  Tell you one thing and pay you something quite different.  If anyone can explain this we would be grateful.

[Lizzie]

Hello @Mark81 and @Anonymous,

Great to meet you, I am sorry to hear your concern regarding your payment. 

Mark, I would recommend if you have already received your payment to contact our Support Team directly, this way they will be able to take a look at your account to see why this payment is taking longer than normal. Here is a useful Community Guide on the different ways to reach them (including a phone number).

Coral, it sounds like you are already in touch with are team, I wonder have you received your payment yet? It would be great to hear any update you might have.

I hope you both get this sorted very shortly.

Thanks,

Lizzie