Airbnb failed to reimburse after damage

[Cd1]

I am now trying to obtain answer from  Airbnb about Aircover. A host make a lot of damage inside my propoerty.

Have open a Aircover claim with photos and invoices to repair.

Since one month my case is open no news at all from Airbnb and when I am in contact with Airbnb assistance they close the discussion each time saying someone will enter in contact with me but nothing....

Amount of damage about 4300 euros.

[Helen3]

Try Airbnb on their social media @Cd1 

[Emilie]

Hi @Cd1, 

I'm really sorry to hear you've ran into some challenges with some of your guests. I've let the team know that you're still waiting on a follow-up and I hope this will be resolved shortly. 🙂 

Thanks, 

Emilie

[Tamara707]

I am in the same situation. I spent weeks documenting extensive damage, well over $10,000, and even though Airbnb went back and forth with me for weeks requesting documentation, which I spend a TON of time providing, they only offered a $1600 settlement. I am going to do an interview with local media, and I'd like to see if any other care to join me to expose the horrible treatment of superhosts.

Tamara Berg