Hi everyone, 10 days ago, I had a one bedroom apt reservation 1 night 1 guest. But when the guests checked in, he sat in a wheelchair and stayed with a Vietnamese woman. For the convenience of guests, I aranged for them, my best apt with 2 bedrooms 2 bathrooms to stay. They like my 2 bedrooms apt and requested to stay more 4 nights not via Airbnb with the same price 1 bedroom apt, if not, they will leave a bad review. My co-host realized the Vietnamese woman is not good with her threats. I reported Airbnb about that guests. The next day, the guests locked the door and didnt check out on time. We were very worried that bad guests will do anything not good in my apt, so my co-host requested they check out. But my co-host just came out of the hall, not enter the apt, had a camera in the witness hall. The guest took photos of my co-host, then she called the police and the building's security, and shouted to rebel the building. They are as aggressive as addicts. A week later, all my listings on Airbnb were disapear, my payout was be paused, I tried to contact Airbnb many times, but no answer. After that, Airbnb sent me an email said they can cancel all my bookings.I am very pressing because: I reported that guests first but Airbnb did not care, Airbnb only talks to guests and follows them, does not listen from two sides, does not care about the host. That guest is a bad guy and Airbnb is not good, too. Airbnb holds lots of money of the host but does not protect the host, wrong handing. I feel the host as chess pieces in Airbnb's hands, they do whatever they want, they don't care about the truth, treat unfairly. Does anyone feel helpless like me?
