Hello Everyone:
I would like to share my recent good experience with Airbnb CS. I almost lost hope after numerous attempts in dealing with resolution center case managers, but this time my voice was heard. I posted before regarding annoying calls from a Airbnb CS, nothing important but just for making sure if I am ok after agreed full refund to a guest. I agreed at the very beginning, but this case manager seems having some anxieties, had been calling again and again, even Saturday early morning. I appreciate his caring but concerned about his mental health. After I sent an email to Airbnb and posted my message in community board, I mentioned that if he ( case manager named Jason), has too much energy and time, just help me to resolve some previous unresolved cases, which I believe I was unfairly treated. Finally a supervisor kind of lady responded my concern, and helped resolve the previous cases. I am very satisfied with this result.
My experience taught me that there is always a way to find solution, never make generalizations too soon! There are always some good professionals in Airbnb helping us, just need to get the right person and present the right documentations.
Happy hosting! LAN
周蘭
