Help

Hello. A host just wanted to take a picture of my government ID and claimed this was due to Airbnb policies (that it is the same as hotels). Can someone link me to where this is stated so? I am having a hard time to find it in the terms and conditions and... Latest reply by Branka-and-Silvia0

The base price displayed on the ads is now increased by the Airbnb commission - it's commercially very negative! Moreover, this is misleading since the price requested and received by the owner is hidden (unless we return the booking dates on the calendar...

I have a guest who has stayed twice now and he just isn't a good fit for us. The first time, he left the pillow soaking wet. I was sure he couldn't help it and so I tried to let it go, but honestly it was gross to deal with. This time he booked longer - s... Latest reply by Daniel969

After 61 days, 4 support interactions on the phone and email, and now a fifth, and 2 bank overdrafts later, I still am being charged $223+++ for a Room I was unable to check into because the Host violated our agreement!The verdict regarding this was alrea... Latest reply by Quincy

I recently completed a trip after which my review/feedback resulted in what I feel was a somewhat aggressive response. I'd like to get some perspective on how I should expect reviews/feedback to be received by hosts after a stay.We were staying in a one b... Latest reply by Elena87

Hello, I am thinking about putting an appartment up^for rental on AirBnB, however I would like to restrict the access to people that are able to fetch the keys from Belgium (the appartment is in Spain) since I have no option to deliver the key abroad. Hen... Latest reply by Helen3

I've just stayed in Amsterdam - the communication between the host and I was good and I was looking forward to my stay. On initial showround he cleaned the bedrom sink with a tissue and emptied the bin as we were talking. The room wasn't ready. I didnt s... Latest reply by Alison435

So, Airbnb suggest I update my profile picture. I ignored this, until I came to my own conclusion that I will update my profile picture. So I go to the profile picture I want to change. I click "change" I until the one I don't want and I tick the o...

We are a group of 3 students who want to book home at Lausanne. I want to know that after we pay the initial deposit, will we get a confirmation receipt? Will it contain the names of all the 3 people or just the one who books it? We need it to apply for t... Latest reply by Arghyanil0

Hello,I'm a newbie. My start is not very successful ... I had a key safe. This is very convenient because customers can settle themselves without meeting me in person. But today my customers have locked out the safe and I can't open it. Customers said th... Latest reply by Susie111