Airbnb service fee refund.

[Françoise6]

I would like to cancel a booking I made for a place in Italy as the host told me her house is very cold in February (12°)
If I do so, can I be sure to get all my money back, including the airbnb fees? the cancellation policy of the place I booked is flexible.

Thank you for your help

[Marit-Anne0]

Very difficult to tell without knowing the cancellation policy for this host. Do you have a link to the listing ? Italy has different cancellation policies to other countries, but I do not know if it applies to all Italian listings.  

Renting a place with no heating in winter is pretty ridiculous - it should not be listed at all outside the warmer season.  

[Françoise6]

Here is the listing:

https://fr.airbnb.be/rooms/12962187

Thank you for your help

[Steve143]

Hello @Françoise6,

As @Marit-Anne0 said, listings in Italy have different cancellation arrang ments to other countries.

As is shown at the top of the listing, you'll get a full refund, including service fees, if you cancel 24 hours or more before the check in time for the listing, provided you booked after the 18th of October.

Are Airbnb service fees refundable?

Steve.

[Marit-Anne0]

@Françoise6

This is what it says in the listing next to the little pink piglet (or is it a piggybank ?)

100 % remboursable

Si vous annulez jusqu'à 24 heures avant le voyage, vous recevez un remboursement intégral, frais de service compris.

If my French is not too far off, you can cancel penalty free and get a full refund.  

[Scott80]

Yikes, I guess we take for granted that heating would be provided if outside temperatures are in the 50's. But according this site: http://www.expatfocus.com/expatriate-italy-heating-airco Most peopel use portable heaters, I can understand that in an AirBnB, they probably would not want the risk associated with having unfamiliar people using a portable heater.

The host did disclose in the listing that they do not provide heating. So a guest may incurr cancellation penelties. I guess YMMV