Airbnb suspended without explanation

[Saurabh43]

Hello,

I have been a super host for many years now. 2 days ago I had a lady message me on airbnb to complain about noise from my airbnb. I don't know this lady - she is not a neighbour I know. I have lived in the property with my family previously and still live in the same neighbourhood. I checked my security cameras and there was no noise and no one outside my airbnb. I message the lady to let her know. Next morning, I checked my airbnb calendar and it had been suspended. I have been trying to reach airbnb. All they tell me is that my case no is 2020056450259  but no one is responding with a reason or even having a conversation with me. I don't understand how this is an acceptable practice at airbnb. I have nest cameras and all the recordings to show that there was nothing going on in my airbnb. Can someone please help?

Thanks.

Saurabh

[Sudsrung0]

@Saurabh43 

It's difficult to know which way the land lie's with Airbnb I never understand why they just suspend an account without any communication, who wins in that situation? Nobody,

Would it not be better to open up a line of conversation with the host first then make a decision once the facts have been established, or is that to sensible? 

Is Airbnb your prime source of income? as a back up get listed on other platforms, 

I wish you luck

[Jennifer2682]

@Catherine-Powell 

[Gwen386]

@Saurabh43 The first thing I would have done if I received a complaint of noise coming from my rental was to visit my property, not go by what my camera showed.

Are you presently hosting guests? If yes, your cameras are not showing whats going on inside your rental because that would be a violation. If you don’t have guests, then there could be a possibility you have squatters.

It is vital that you visit your property to determine the source of the noise.

EDIT

I just checked and your listing is up. 

[Emilie]

Hi @Saurabh43, 

I am sorry to hear about your experience - I've shared this with the team who told me everything should have been resolved now, and that someone had followed up with you directly!

Thanks, 

Emilie