I need some advice from the group:
We had a guest book the DAY the state opened up the beaches, with the reservation starting that day. One problem--our local beach was NOT opening up. We advised her of this, and she chose to cancel. She asked what she should do, and I told her to call Airbnb.
I then received a request for a full refund from the guest--still nothing from Airbnb. The next day, I received a payout for the stay, so we clicked the request to refund the guest.
After NO OTHER PAYOUTS for a few weeks, despite having guests, I checked my account, and found she had been refunded the original reservation, and then sent her the money from the request also. I have contacted Airbnb support many times, and am now on my 3rd case manager. On my 10 interaction, this is what we received:
I am sorry Cathy. But on our end we have accomplished what he had promised on a full refund for the cancellation. We are no longer able to furnish the funds on our end to cover this lost amount.
We can however attempt to reach out to the guest and seen if they can return the double refund. Would you like us to attempt to reach out to the guest?
REALLY? Any thoughts about where I can go from here, other than Small Claims?
