Anyone with problems with getting Payouts in time ? Our whole month of May all the bookings unpaid

[Saji1]

Hi We have not been getting paid within the 24 hours policy. All of the bookings of May not paid. I emailed and called the customer support over the last 10 days. They have passed the case from A to B to C to D case managers who never revert, or give feedback. Each time I call they say, "We apologise but there is nothing we can do !! We don't know what is the problem." I don't know if I should accept further bookings or not as i don't know if I will get paid. 

[Judy182]

Hello,

It used to be that when the guest checked in Airbnb would release the funds.  Now it is taking a minimum of 4 days after they check out to receive payment.  I'm not sure who to talk to or why the changes.

Judy

[Saji1]

I was told this is due to the time the bank takes to receive and process the bank transfer. But in my case now its been over a month and I am not yet paid, with no changes to any info from april when payments were cleared promptly within the 3-4 day window. 

[Jeff158]

@Saji1 

Check you junk e-mail for airbnb mail, you might have been requested to update some information or payments will stop. A lot of people think its a scam but its genuine.

https://community.withairbnb.com/t5/Hosting/Take-a-moment-to-complete-payment-information-or-payment...

[David6]

Yes @Jeff158 

All my payments were frozen by Airbnb as I had dismissed  this verification message you mention, thinking it was a scam.

@Saji1 

airbnb are actually just offering a level of protection to stop money going to fraudsters.  it took a phone call or 2 but everything was sorted and all the back payments came through 

[Saji1]

Yes have even gone over this. Nothing in spam and all payment data is up to date.