Bad guests

Bad guests

Community,

 

I am new at hosting and until my last guests, I had nothing to complain about and never worried about leaving my place to strangers but now since my last guests, I have to say my outlook has changed a lot. The guest didn't have a review so I told him I would be uncomfortable but he said he would really take care of my place.

1. They used over 30 towels in 7 days

2. There was melted jelly on my hardwood floors

3. They took my hairdryer(for other guests)

4. They "misplaced a set of keys"

 

 

4 Replies 4

Community,

is it better for me not to leave a review about my last guests after what I came home to? Granted it could have been worse but I simply want to forget this experience. Must I write a review?

Helen3
Top Contributor
Bristol, United Kingdom

@Crylos0 _ I think us regular hosts have learnt to only leave out enough towels to cover the number of guests - so a bath towel and hand towel per guest per week.

 

Has the jelly come off your hard wood floors.

 

Did you contact your guests about the missing hairdryer and keys

 

If you want within 48 hours you can make a claim on the BNB guarantee. However if the haidryer and keys are low cost items you might want to let it go.

 

Just leave a factual review - positives first ie good communication and then mention how they they left the place and that they mislaid your keys. 

I have had quite a few bad guests that I would not welcome back and would love to warn other hosts about. I opt to not leave any review because now that they have my address my fear is that they will try to come back and do some form of retaliation. Does Airbnb have any way for hosts to warn others about their experience with a particular guests without leaving a public review and how can you red flag 

Gerry-And-Rashid0
Level 10
London, United Kingdom

@Crylos0

 

First lesson - always trust your instinct.

 

Second: if you leave that many towels then some people will use them - I can't really blame the guests if you stack them their for their use.

 

Misplaced keys - were the keys lost or stolen? It's not clear, if just misplaced and you got them back then there is no issue

 

Some melted jelly...eh....

 

Again hairdryer - did they steal this?

 

Point I am trying to make is some guests are just harder work than others - its not clear if these guests were really that bad from what you list (unless you mean keys gone and hairdryer gone). 

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