Billing and rates

Billing and rates

Has anyone else had questions/concerns about billing? We've noticed that we have a specific rate per night then a guest will book and the rate they're charged is completely different from what we've listed at. Then the guest will ask if we can give a discount because they feel the rates high. They are being billed/charged one rate but we are getting paid a different rate. We've asked for an itemized statement and were told this is not available.

One guest was given an estimated rate of $2000 over what we were told was what we could earn over a period of 3 mos. 

2 Replies 2
Linda108
Level 10
La Quinta, CA

I don't know if my experience helps, but in my case, I see a rate that is the an average of all fees charged for the dates reserved.  So if there was a rate of $100 for two nights and $120 for two nights and there was a $30 cleaning fee, the rate would be $117.50 x 4 minus Air BNB fee is what you get, while the guest has the larger Air BNB fee.  Large differences between expectation and actual need to be investigated and you need to ensure that your rates are correctly in the system.

 

I do remember when I was a very new host, the guest complained about her bill and ultimately I discovered it was a difference between my US dollar and her Canadian dollar.  Another reason to discuss with Air BNB.

Emilia42
Level 10
Orono, ME

@Carlos-and-Monica0 

I bet this has to do with your cancellation policy. Guest will get a discount if they choose the non refundable policy. Notice the two different rates on your listing page when selecting dates. You can update your policy under your booking settings.

 

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