Resolution Center

[Kiki11]

So, I have followed the procedure for contacting my guest about damage, so far no response. I am confused about whether I was supposed to file a request for resolution  somewhere other than just with the guest?

 I found this information: If your guest declines or doesn't respond within 72 hours, click Involve Airbnb in your Resolution Centre case. If we require additional documentation, you'll have 72 hours to provide this documentation. However, there is no place to click "involve Airbnb"?

Thanks,

Kiki

[Jaime81]

Has the 72hr window passed?  I would at least give it that 4th day just in case.

[Kiki11]

Okay, I just wasn't sure if I was supposed to be filing it concurrently in two different places. Thanks!

[Sasithorn0]

I had made one request trhough airbnb resoulution center and in the system guest already paid. But no payout and no response from airbnb 1 month already. Please advise any further proceed I need to do and the status of request money is "OPEN" since 1 month ago.

[Brian69]

We have been waiting for over 2 weeks for an answer from Airbnb after the guest refused to pay for the damages. What is a normal wait time? How can we contact Airbnb to get an actual "resolution?"

[Carole-And-Ron0]

Does anyone have a way of emailing or calling Airbnb? Thanks

[Branka-and-Silvia0]

@Carole-And-Ron0

https://community.airbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165/highl...

[Alon15]

Call and ask they open a case.

[Kenneth120]

And then promptly do nothing. I’ve called three times about an issue and they just keep transferring me to another case manager. They escalated (so they said) my case to “urgent” status three days ago. I’m glad nothing’s on fire.

[Malek3]

Airbnb cares never about guests and/or owners, they want just their highhhh fees to be taken and never help to resolve any issue.

Do you want to hear my story?

[Mike435]

Did you ever get your issue resolved or atleast handled? What happened with it?

Here is my story....

I had a guest at my house stained the floors with a hair product chemical. I have brought in 3 different licensed contractors to give estimates with repairs. All of them are around $1500. I requested from the guest 5 weeks ago a payment of $1950 for repairs and compensation for the week I have to close my house. The guest denied paying so 3 weeks ago I elevated the case to the Help Center. I have received NO COMMUNICATION from Air B and B about this. Not even an acknowledgement. I called the Air B and B customer care twice for 30 minutes each, and no one said they could help me.

What do I do next???

Mike

[Leplubo0]

What did you do Mike?
I am having more and more cases like that and now considering filing a lawsuit in small claims court each time. We need to hit airbnb so that they start understanding that bullying hosts and abusing them , those who work hard to maintain a decent place for the guests while airbnb gets $100 Billion valuation, is not gonna work for ever. THIS HAS TO STOP.

[Jeff90]

I'm hearing a lot of the same story and no possible way of fixing it. Does anybody have any ideas? It is strange that the conversation just stopped.