Blocking a Guest

[Keri26]

I want to open for automatic booking but I have a guest I do not want to book anymore.  I do not feel like he is dangerous or scamming me or anything but my instict is telling me I do not want him to continue to book.  He is looking for a long term arrangement and "takes liberties" is probably the best way I can describe it.  He doesn't seem to have the etiquette to know what not to ask for, and no matter how clear or direct I am about my expectations or what I can commit to, he keeps asking for more, more bookings, more special favors, more things that the average guest would never dream of requesting. I just don't want him in my house.  Is there a way to set up your calendar to be open for all others?  I can't seem to find any way to block him.

[Sandra856]

Hi @Keri26 🙂

When you give him "thumbs down" and less than I think it is 3 stars when you review him he won't be able to instant book with you anymore. Also please write an honest review of him in order to warn other hosts. He won't be able to read your review of him until before he wrote one for you. I have had to write a couple of bad reviews of guests myself not funny at all but I think it is my duty to warn future hosts. He probably doesn't want to stay at you place again if you wrote an honest review of him. Problem solved 🙂

Hope you could use my advice.

Best, Sandra

[Sandra856]

@Keri26 I recommend this thread about writing a diffucult review. It is so important to write an honest review of a guest. It is the only way to warn upcoming hosts. 

https://community.withairbnb.com/t5/Hosting/How-to-handle-those-difficult-reviews/m-p/298189

[Keri26]

Thank you Sandra, 

He is in my house right now and I am trying to get him to cancel tonight's reservation and the other 2 days he has booked so he can leave.  I am now feeling very uncomfortable about him being here and I am not sure how to handle it because his leaving is delayed by his trying to figure out how to cancel the reservation.

[Helen3]

@Keri26 He is stringing you along, all he has to do is go into his booking and hit the cancel button.

But why don't you call Airbnb, tell them the ways in which he has made you uncomfortable and ask them to cancel the booking.

Have a look at the Airbnb Help Centre. It will tell you how to block him and also help you become familiar with the basics around how to manage your booking,.

[Sandra856]

@Keri26 Ohh okay, I'm sorry to hear that!!

Call airbnb and let them contact him and then he can cancel or they will cancel for you. You shouldn't feel uncomfortable in your own home. 

United States and Canada

+1-415-800-5959 +1-855-424-7262 (toll-free)

Hope everything works out fine! 🙂

All the best, Sandra

[Lisa723]

https://www.airbnb.co.uk/help/article/2020/how-do-i-report-a-message-or-block-someone-on-airbnb

[Keri26]

Wow, Thank you all. That was a nightmare.  The police ended up coming in order to remove him from my house.  He was only my 3rd guest so you can imagine this has me really shook up. 

[Huma0]

@Keri26

Oh dear. The police had to remove him? So was he just refusing to leave? What a nightmare!

[Keri26]

Yes, I had refunded his stay for tonight and everything and he refused to leave. It was awful.  Its going to be a long night. I am still not feeling quite at ease. 

[Sandra856]

@Keri26 Hope you are okay? It must have been a terrible experience!!  

[Jaxon0]

I have the same problem, unfortunately I had already left my review before the issue arose, so I can't give a thumbs down or change my rating.  None of the categories under block the guest, fit the situation.  Do I choose one at random?

[Jaxon0]

I went with scamming/spamming - but there was no option to block future messaging from the guest, is it automatic?  CS said there would be an option to block them, but I never got that option.

[Carol354]

I just have a question - does the guest know they have been blocked?

We have just had a guest who hasn't done anything wrong other than he won't leave reviews &  put my husband down a bit when talking to him & asked questions that were none of his business.  So I don't think giving him 3 stars overall is fair (although I might give him that for communication)  but happy to give a thumbs down. It is just if he comes regularly (he works in the area) & doesn't leave a review he will pull our average review rate below 50%