A difference between the number of guests on the booking, or booking request, and the number that actually arrive is becoming a frequent issue for us. In most cases we know about this in advance because the booker is quite open about it in messages. It' s how do deal with it effectively that's a bit of a problem.
Here is the typical scenario (happening right now).
We have instant book on, but normally get Booking Requests rather than bookings, because we have "require Government ID" on, and most guests wanting to book don't seem to have supplied that in advance.
So, the Booking Request is sitting there with the 24 hour timer ticking down. We can see that the request is for one person, when in their message they have said that they are a party of four. We try to communicate with the guest, but of course they are not aware of any urgency.
Should we decline the request, and ask the booker to make the request again with the right number of guests? Or is there some better way to handle this that makes it less likely that we'll lose the booking (e.g. can the booker change their request before it's accepted)? Or should we accept then send a change request?
TIA!