Calendar problems

[Laura1080]

I had to manually block the nights that were booked on booking.com because I discovered that airbnb was not importing my booking.com calendar not synicing it automatically like it used to do! Why? How can I have airbnb calendar automatically make unavailable the nights that have been booked on my booking.com calendar?!? And why is not possible anymore to have any direct help from airbnb customer service?!? 😞

[Zoltán14]

Same thing happened to me today! Just about an hour ago i noticed it. Tried everything, like you, nothing helps. Called AirBNB, didn't solve anything, all i get was an expensive phone call (i'm not from the USA) and a reassuring that if a double booking should happen they will wave the penalty fees for cancelling. Nevertheless I turned off instant booking as well, since there really isn't much i can do, i have tons of booking.com reservations for the following weeks/months, i can't and won't start blocking the days manually.

I hope they fix it soon, although i don't rejoice that other are in the same situation at least i know it's not only me, so it must be a system failure at AirBNB.

[Zoltán14]

The problem is with booking.com's ics (calendar) file which is broken. This time is not AirBNB's fault.

See here: https://community.withairbnb.com/unqgh87863/board/message?board.id=Community-Help-EN&message.id=2037...

[Karen156]

Yes, I found out when I had 2 bookings in one hour for dates that were blocked by Booking. Booking calendar not syncing with Airbnb nor VRBO/Homeaway. I have contact the guests, but don't want to cancel on my end and get a fee. What did Airbnb tell you about cancelling?

[Laura1080]

I haven’t been able to contact Airbnb!! Where is Airbnb customer service?!? I resolved temporarily by manually blocking Airbnb calendar for the dates that were booked on booking.com but they need to fix this problem ASAP!!!

[Zoltán14]

Karen, since the culprit in this case is not AirBNB, but booking.com i suggest you take this matter both to AirBNB and booking.com. Also try to explain it nicely to the guests, maybe send them links to this forum so that they can see it was not your fault, maybe they will understand and they will cancel.

This is the response i got from booking:

"There currently is a bug out with our Calendar systems where our Partners can not Export Calendar or Sync accurately on other platforms.

We have our technical team currently working hard on trying to resolve this issue. When they have resolved they will send out a message to all of our partners stating so."