I made a reservation through Airbnb on the 15th of December 2018 for 100.56 sgd. But due to some plan changes I had to cancel the reservation on the 8th of January 2019. I was said that the service charger will not be refunded (15.41 sgd) & the rest (85.1...
Latest reply by
Helen3
Dear Support,My guest has cancelled their booking accidentally. and this booking has Long-Term cancellation policy.I try to re-send this booking by using a special offer to them. But they said that they have to pay double for the old one (cancelling booki...
Latest reply by
Cormac0
The system cancelled my reservation when I was trying to get in contact with the host regarding certain specifications at the place now I am.being charged service fees yet I still want to stay at the reserved place please assist in rebooking the place
Latest reply by
Gerry-And-Rashid0
Hello, I have reviewed the requirements for the ID and I believe it matches my passport but unfortunately I can't scan it on my phone or load it to my profile through the laptop. Is it at all remotely possible to e- mail the scan copy i possess to the tea...
Hi,I am having a problem with my pictur size on my site. Can anyone tell me what size the pictures need to be so I can post them. I am a new hostThank youNancy
Latest reply by
Emiel1
Hi there,I have had an inquiry from a repeat guest wondering if I can give her a small discount. I'm happy to deduct something off her bill but I have followed the instrucions on how to send a guest a special offer and I can't find this option.Help greatl...
Latest reply by
Frances40
Hello, How do I send a CONFIRMATION OF BOOKING and HOUSE RULES to our coming guests? Is there an option to send an attachment to my message to my guests?
Latest reply by
Branka-and-Silvia0
Hello, we are new to Airbnb, although have offered our place through another site for some time now. Our international guest arrived at the property and within a short space of time had emailed to say that he wanted to leave as the house was not in the r...
Latest reply by
Ria16