Maybe there are few reason to tell them, but I think nothing that Airbnb has considering before.
They are planning to stay 28 days. However, when they arrived I notice a problem that my preview guest failed to report, which was a small leak that was make a part of the carpet wet.
I explained the situation and I told them that I will take care of it in the following days, which I did unfortunately the leak was a mystery and finding the problem required several people to go into the basement and check where the leak was.
They arrived with a infant, I accept infant in my property but they failed to tell me in advance, I didn't make a big thing because I though it wasn't a problem. However, everything was about the kid, that if I have to go downstair to check the leak it has to be in certain hours, and the kids was taking a nap, etc, and he was asking me in a demanding tone, he needed and iron and vacuum, which I don't say I had in the listing.
Anyway, when I notice it could turn as a difficult situation, I told them that it could be difficult to fulfill their expectation and I could give then time to find another place and airbnb will issue then a refund (expecting discount the nights they stayed with me of course), but he told me that he was find he likes the place and they want to stay.
Today, I had scheduled a person to fix my problem in the basement, and I told them about that, unfortunately it took a little longer for the person to fix the problem and they arrived, when they saw that they went out again, and he sent me a email, telling me that they want part of the payment refund, because of that problem and because they find crickets, which I cannot do a lot about that because I have a big yard, and they are not poison or dangerous.
I would like to asking to leave again, but I would like to know if somebody has ad advice how to address all of it
