Can't invite some one to co host

[Anh-Tuấn0]

hello everyone!

I have a problem with co host. i want to ask you.  can you help me!

My friend want to invite me to co host. when she sent to my email . it doesn't work with notice" We couldn't send your invite. That email addres didn't work. Try checking it or entering a dfferent one". 

I check my email is working. and I try to ask support too but they can't fix it. i am waiting for a long time. and so tired about it. 

are there anyone Can  give me some advice to fix it. 

Thank you so much!

Best regard!

[Paul1255]

Hi @Anh-Tuấn0  I hope you are well!

-Do you have the "team" function enabled on your own account -or-

-Are you a member or another hosts "team"

If you answer yes to either of the above then you won't be able to accept new co-hosting invites, you'll need to go into "team" and disable the function if it's on your account, or remove yourself from a team if you've been added to one.

That is probably the issue- it's been a big problem for co-hosts since last week!

If it's not the above, then I am not sure what the issue could be.

Best wishes

Paul.

[Anh-Tuấn0]

hi Paul!

I am really glad you answer to me!

Can you tell me how to check "the team function" enable or not? i really don't know about that. 

I haven't joined the another host  "team " as well

thank you so much!

Best regards!

Tuấn,

[Paul1255]

@Anh-Tuấn0 

https://www.airbnb.co.uk/help/article/2514/how-do-i-set-up-and-manage-a-hosting-team-on-airbnb

Don't set up a team of course! But the above will show you how to find it.

If you haven't created one then this wouldn't be the problem I don't think.

Is the person who is adding you as a co-host using the email address that is associated with your airbnb account?

[Anh-Tuấn0]

Hello Paul!

I am happy and thank your for your awser I am waiting for a long time for the airbnb support. But nowmy friend try to invite me again, it is not  still working  with notice "We couldn't send your invite. You can't invite a user who is a member of a team".

I don't set up any team before. But I was wondering that because I refer my friend to set up airbnb acount. that mean my friend email address that isassociated with my airbnb account. That is a problem ? I think so . 

How do i do now? I need to co-host with my friend to help her something if she don't really got it. 

[Paul1255]

Hi @Anh-Tuấn0 

Airbnb have now created a "fix" and have added a "disable team" button to the team section- I would go into team and disable it and refresh your professional tools- that should sort you out!

The issue shouldn't be anything to do with referring your friend to set up an account I don't think.

Paul 🙂

[Anh-Tuấn0]

Hello sir!

Thank you for your quickly answer! but i really don't understand what you mean. Can you tell me more clear how to do it?

[Jeannette66]

Any follow ups on this topic? I've got the same issues.... And when I click the 'deactivate team' button, it says I'm not allowed to?! I'm the owner of my account and can't deactivate my team (that I never had in the first place)

[Helen3]

Probably best to give airbnb a call on this @Jeannette66 if you have followed their guidance on the Help Centre and it doesn't work there is probably a technical fault.