Cancelation policy

[Rodrigo466]

Hello, I'm hoping to get some guidance.  We currently have a strict cancellation policy for our property, but didn't realize that the renter only have 48 hours from booking to cancel and get a full refund.  If we change the policy to moderate the renter can get a full refund even if they cancel 2 weeks prior to booked dated.  Is there an inbetween?  We have a reservation in 8 months and there was a change to the cost which they did not agree too.  When she tried to cancel the reservation the system told her she was only going to recieve $11.  If we cancel on our end we will also be charged and lose our superhost status.  I want to be able to give her a full refund without any penalty fees, how can we do that?

[Emiel1]

@Rodrigo466,

You can not change the cancellation policy once a reservation is confirmed. If 48 hours has passed, only Airbnb can cancel it with full refund (or if you cancel). You stated "there was a change to the costs", it depends on what it is related to, if Airbnb is willing to cancel.

Contact Airbnb - A Community Help Guide [UPDATED]

best regards,

Emiel

[Craig126]

I have a guest arriving tmw, and wants to cancel today, bcuz of weather concerns, i dont mind refunding them 50 % , how do i do this

[Sandra856]

@Rodrigo466 If it was because you didn't update your calender and a guest booked you will have to eat it. You cannot expect a guest to pay extra after they booked and you cannot ask them to pay because you screwed up. I would never ask a guest to pay extra because I forgot to update my calender I would honor the booking and see it as a learning curve. 

I don't see how airbnb can help you as you messed up but you could try and contact airbnb. 

Best, Sandra

[Emilia42]

When she cancels, you as the host will have the option to refund her in full. She will lose the Airbnb service fees, however.

I would eat the mistake and honor her reservations as is.