Help

I looked in the Help menu and it states that there is a button to send guests a special offer.In the message, I only see "accept" or "decline". There is no special offer one. Latest reply by Emiel1

Si je précise que mon chalet à louer edt disponible pour une période maximale de 2 semaines par location et que je reçois Sur instant booking une location de plus de 2 semaines. Est ce que je paie une pénalité Latest reply by Emiel1

I had a male "Scott" make an instant booking for 1 guest, but the profile picture is definitely a female, so things don't match up for me. Is it okay to verify how many guests are coming? Or ask for clarification? I wonder if it is husband and wife maybe?... Latest reply by Paul1255

Hello all! I have a guest booked for 31 nights. Is it expected that he wash his own sheets and towels during that time? Or do I provide a clean set weekly? What about the cleaning of the bathroom and vacuuming the room? Any suggestions would be great. Latest reply by Casita-By-The-Texas-Bay0

I'm a new host, with pretty flexible booking options. A Chinese woman used instant booking to rent my room, with a message in chinese roughly translating to "I've booked and I'm very much looking forward to staying at your house". She hasn't responded to ... Latest reply by Connor-and-Constance0

Air bnb has not paid me since December 14th. December 16th was the first missed payout. Since then, there is over 33 guests who have stayed and left who I have not been paid for. Today, it's over $32,000 that Air bnb owes me. No one has a solution or defi... Latest reply by Keoki0

Hi, I would like to turn off this mode because I am not in Budapest and my brother who normally can help with bookings he is in Italy for the istance!!! What can I do?! Thanks in advance for your help and your understanding! Regards, Chiara Areniello Latest reply by Emiel1

Please help me to find my Transaction History.Gloria. Latest reply by Emiel1

I've recently hosted a couple who were courteous, polite etc etc. Pushed the envelope in terms of check in and check out times but I was very flexible.The woman was the issue I believe but was not the booker.On going in to clean I found: sheets stained wi... Latest reply by Quincy

Dear Staff, Guest Name : ** Reservation Number : ** My guest would like change reservation to 22Jun - 19 Jul 2019 and I would like to refund money the difference of the day of stay for my guests. **[Sensitive information removed in line with - Comm... Latest reply by Quincy