Cancellation Fee

[Raymond12]

I'm currently arranging my travel in Japan.  I booked a room and the host offered me a discount if I booked 7 days not 6.  The host didnt know how to change the booking so suggested I cancel and re-book, which I did.  Unfortunately Airbnb charged me the service fee for the cancelled booking, so know I'm being charged twice for the same booking.  Its nearly imposible to sort this through the resolution centre.  Can I get my initial service fee refunded ?

[Elaine-and-Duane0]

You will have to contact Airbnb. They collected the fees. In the future you can amend your reservation pay attention to cancellation policy when you book. Happy day😁

[Raymond12]

Hi Elaine,

That's stating the obvious, I appreciate your help, but I can't get hold of Airbnb and I don't have a twitter account.

This should be an easily resolved, but it seems when it comes to Airbnb's fee's they protect them fearcely and don't have consumer contact availability in place. This is against consumer affairs policy in Australia and should probably be reported to the Ombudsmun.

Thanks Raymond

[Elaine-and-Duane0]

There are many many posts on this forum on how to contact Airbnb.