I had an instant book reservation from a guest who announced her landing at 21.55. My check-in window is 17.00-22.00. Landing that late would mean arrival at address at around midnight.
I cancelled the reservation believing that you have the right to do so when the reservation is contrary to your house rules or when you find the booking uncomfortanle.
When doing so, I informed both the guest an Airbnb about the reason for my cancellation.
Nonetheless, Airbnb locked the days in question, six days during the "hottest" period of the year.
It says in the information about Instant Book that the host can cancel without penalty if he or she is not confortable with the reservation.
Do you know how to unlock the locked days or how to interprete these rules about penalty-free cancellation?