Cancellation

[Mee2]

Hi,

I have a booking just get cancel but my policy says; 

Strict

50% refund up until 1 week prior to arrival

Guest was refunded 100%, how to fix that ?

[Alice-and-Jeff0]

@Mee2 - you do not get to determine the refund exactly.  You have a strict policy, however, it the guest meets one of the exception policies, they would be eligible for a free refund.  

https://www.airbnb.com/help/article/311/do-i-get-a-full-refund-if-i-cancel