Cancellation

[Ekpo0]

A guest just booked my place for one night 10-11 of Feb even though i have 11th Feb blocked out. The reason is because the check out for 11th will have to be by 6am. How can i cancel this witout penalties as i have informed the guest of this check-out time.

Thank you.

Ekpo

[Emiel1]

Hello @Ekpo0,

If you blocked 11th, it means no check-in possibe on 11th (no stay from 11th to 12th). So you had to block the 10th to prevent to get this booking. So you can not cancel without penalties, as it is your fault. If your listing has the "48 hours-after-booking-free-to-cancel-without-costs" option for the guest, maybe the guest can cancel it for free. (?)

Best regards, Emiel

[Steve143]

Hello @Ekpo0,

The guest booked what you had available, that is to stay, the night of the 10th.

There's not any way you can cancel it without penalties if that's the only reason.

There are circumstances under which hosts can cancel penalty free for instant book listings. These are outlined in the help article below. If some other aspect of the reservation falls under those you could try contacting Airbnb support to discuss it.

If you didn't want a checkout on the 11th you should've blocked the 10th so no one could either check in or stay through that date.

When thinking about blocking dates it can be more helpful to think in terms of nights rather than days. In this case the guest booked the night of the 10th. Blocking a date blocks its night but still allows stays on the previous night.

How do penalty free cancellations work for instant book hosts?

Steve.