Cancellation

Hoboi0
Level 1
New York, NY

Cancellation

Hello,

 

i just listed my first apartment and made a mistake on the number of guests. It was listed at 8 but we fan only welcome 4. I had to cancel 2 reservations that was on instant booking, but I would like to have the dates open for other reservations.

Also would it be possible to waive the fee for the cancellation, and onfe the reservation was made I canceled right away.

 

Thank you!

 

2 Replies 2
Ana1136
Level 10
Ohrid, Macedonia (FYROM)

Hi @Hoboi0, you shouldn't cancel reservations, if you contacted Airbnb I am sure they would understand and helped you. You can still contact them and try to explain the situation. This is a community forum for hosts and guests so there is not much we can do about your actual request but open the link below to see how you can get in touch with Airbnb 

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245

Quincy
Community Manager
Community Manager
London, United Kingdom

Hi @Hoboi0, were you able to contact Airbnb about this? If yes, could you please share how everything went? 

Thanks, 

 

Quincy

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