Cancellations Avoid cancelling whenever possible—your guests’ travel plans depend on it. 1/yr 0/yr

[Linda-And-Ben0]

A guest wanted me to cancel his reservation so i did not knowing the penalties how can i get it fixed?

[Susan151]

@Linda-And-Ben0 You will need to call AirBNB. If the guests' request to cancel is in your AirBNB message thread with this guest, AirBNB should be willing to discuss removing the cancelation penalties. 

[Letti0]

@Linda-And-Ben0  Call AirBnB and plead ignorance and the guest asked you to. Be polite and calm when talking to them. Tell them you had no idea that the cancellation would become your's when the guest asked you cancel. You did not want to cancel the guest did and feel like you were tricked, so the guests could get a full refund because the guest knew what he was doing.  

For the future:

DO NOT CANCEL a reservation, DO NOT ACCEPT any message about cancelling, changing or refunding DECLINE it a loophole that comes back to bite you and gives guests back their service fees and/or voids your cancellation policy (changing dates) or the cancellation is now on you, not the guests (accepting cancellation). DO NOT REFUND anything until actual cash has been given to you by AirBNB. If you refund they will take the money from you and a lot of times guests get refunded from both AirBnB and you if you do this, then you have a fight to get your money back. Tell the guest you do not deal with the booking funds that is all on AirBnB's end.

AirBnB number:

United States and Canada

+1-415-800-5959 +1-855-424-7262 (toll-free)