Cancellations

[Pauline39]

Hello,  I had a request that was somehow accepted by the system.  I did not accept it.  Then I had to cancel it.  How do I go about finding out if I was penalized and how I can get the penalty cancelled?  

[Cynthia-and-Chris1]

Sounds like you have Instant Book turned on.  You should probably turn that off before it happens again.

[Pauline39]

No, I didn't have instant booked turned on.  It was accepted by the system aftern the initial request.  How do I find out if there is a penality?  

[Cynthia-and-Chris1]

You contact Airbnb.  We, as other hosts, won't be able to tell you that.

[David126]

Just looked, you have Instant Book on.

[James1]

Here is a screen shot of one of your listings. As you can see Instant Book (the gold lightening bolt) is on.

[Lawrene0]

Do you need to know how to turn it off, @Pauline39? In Your Listing, go to Calendar and More and then Booking in the menu at the left. Under "Who can book instantly" check "No one."