I am now already in a +10 day discussion with Airbnb on an i...
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I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c...
Latest reply
I have recently cancelled a reservation (as guest) and am due to receive the full refund.
However, the credit card noted for refund has expired. Is there any way to update this in the system so I can receive the money?
Anything I should do?
I am going crazy going through trying to get hlp from Airbnb - I choose the drop-down options related to the reservation but it goes nowhere, no optoion to proceed. I also use www.airbnb.ca/help/contact_us and that doe not allow me to request any help - just gives me irrelevant options.
Any help appreciated!
Paul
Have you changed your credit card to the new card on your Air BNB profile yet, @Paulo161? If so, depending on the timing of your update and the refund, I believe the process will be that the cancelled credit card will refuse the credit from Air BNB then Air BNB will send the refund to the new credit card you have updated. This might take a little time but after a week if there is no credit, contact Air BNB. Here is a guide for contacting Air BNB
https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728
Good luck!
Thank you Linda!
Refunds can be pretty complex to be honest.
Firstly, the refund will be sent from AirBnB to your bank or credit card company.
As far as AirBnB are concerned, this is the end of that transaction.
Now it's down to the bank or credit card company.
Ultimately, the bank or credit card company will try to refund your card with the normal card number. This card number will still be on file against your account for years to come, even though it has expired. This is so that issues like this can be resolved quickly. Failing that, it goes into a holding account, and they will try and get you your money back into your account. If they fail to track down your account, they tend to hold the money for about a month in this holding account. During this stage, you may contact the bank or credit card company who will in turn find the transaction based on the details etc and then be able to match it to your account and pop the money back in.
If after the month, it still has no where for it to go, it is then rejected and bounced back to the very first company, in this case AirBnB. At that point, AirBnB will be able to contact you (you may need to contact them) and they will be able to start the ball rolling again to get you your money back.
However the entire process can take over a month and this is standard practice for any refund.
Just a waiting game now.
Good luck and I hope it's the first option where it will automatically find its way to you.
How did this end up?
I didn't have this issue, @Paulo161 did. Been 4 years, but you might be able to contact him.