Cancelling

[Sharouq0]

Hii

so my gust is coming on May and we need to cancel the reservation

bus she wants to get a refund can you help with this situation

thank you

[Emiel1]

@Sharouq0 

If you cancel, then the guest will receive full refund:

https://www.airbnb.com/help/article/170/what-happens-if-my-host-cancels-my-reservation

But you will face penalties:

https://www.airbnb.com/help/article/166/how-do-i-cancel-a-reservation-as-a-host

Best regards,

Emiel

[Sharouq0]

This my first time and they didn't request first just made the resvatio. I don't want to pay the panilits since there is almost one month before the check in.

[Emiel1]

@Sharouq0 

You are on Instant Book, to turn it off:

https://www.airbnb.com/help/article/1510/how-do-i-turn-instant-book-on-or-off

You can contact Airbnb and explain you made a mistake, maybe they are willing to cancel penalty free.

Contact Airbnb - Community Guide [Updated]

But it is your responsibility to have your listing settings and calender availibility in good order. The guest can not be punished for this. BTW The guest can cancel with full refund within 48 hours after booking, according what's stated in your listing under "cancellations". But you and guest should read all conditions first.

Best regards,

Emiel