Charged different Service Fees to other AirBnB account holders

Aimee73
Level 1
Kuala Lumpur, Malaysia

Charged different Service Fees to other AirBnB account holders

My husband and I each have an Airbnb account and searching the same properties, the same dates etc, we are charged different Service Fees - can someone help explain why this is? 

 

2 Replies 2
Emiel1
Level 10
Leeuwarden, The Netherlands

@Aimee73 

The service fees seems to be different when using the app or using the website.Were you using those different applications when searching ?

Best regards,

Emiel

Aimee73
Level 1
Kuala Lumpur, Malaysia

Thanks for this. 

No, we were both searching on the website on our own laptops! 

It just doesn't make any sense how they differ between user accounts and now, web/phone app.