@Trần5 hi 🙂 what seems to be the problem? This is a community forum and we are fellow hosts who don't have access to the information about any of your reservations and payments. There are many experienced hosts here and maybe if you explain in more detail some of us might help you. If you want to contact Airbnb directly, follow the instructions on the link belowhttps://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245