I've been a traveller (and, later, host) with Airbnb since it launched in the UK - I was such an early adopter, in fact, I was at the launch party and met the founders!
A few weeks back, for personal reasons, I cancelled my account. I received an automated email from Airbnb confirming I'd done this, but saying 'you can reinstate your account at any time'.
No, I couldn't, said the manager on the customer careline in the Philippines I spoke to, when I went to do so a week later! So why did the email say that I could? He promised a call back, when I urged him to investigate further with the website's developers, but no call was received. I emailed Airbnb's UK press office in frustration (I'm a journalist), but they didn't reply either.
Anyone else have success, like a member whose experience I read about in another community thread, whose account was indeed reinstated during a telephone conversation with a senior member of staff, and can give me a named person I can speak to? That poster said the careline team had simply not been correctly briefed. If so, this should be rectified. And, at the very least, those automated emails saying cancelled accounts can be reopened need to be turned off!
@Lizzie, could you advise, please? I note how helpful you've been to other posters experiencing issues. Many thanks in anticipation.
