Hi Debbie , I love your comments , I am also a SUPERHOST like yourself , have been very frustrated over the past few weeks in attempting to contact AirBnB , it feels like they're only interested in money and care nothing for the needs or comments of people who support them , Its a shame because Air BnB is such a great idea , I wish I'd thought of it myself , but I really detest the fact that they are so difficult to get hold of , and as you say , from the support situation , as about as helpful as a chocolate fireguard . If they had and online chat service that would be helpful . Its not as if they re not making enough money to support this idea . Still love Air b n B , just wish they d get their act together.