Covid 19

[Steven1025]

Hello, i have a reservation coming up. Only issue is that my friends and I have tested positive for covid 19. The host isnt very helpful. I need assistance on how i can get a full refund. Please

help. Thanks 

[Emiel1]

@Steven1025 

Maybe read this first:

https://www.airbnb.com/help/article/2701/extenuating-circumstances-policy-and-the-coronavirus-covid1...

and especially what is mentioned under section:

"reservations made after March 14, 2020"

Hope this helps,

Emiel

[Emilia42]

@Steven1025 

After you read Emiel's link you can cancel and you will be refunded by claiming extenuating Circumstances. Find those steps here:

https://www.airbnb.com/help/article/2728/what-options-do-i-have-for-canceling-a-reservation-for-a-pl...

[Steven1025]

@Emilia42 @Emiel1  So i’ve read both links and it is very helpful. I do notice that it does say

“Reservations for stays and Airbnb Experiences made after March 14, 2020 will not be covered under our extenuating circumstances policy, except where the guest or host is currently sick with COVID-19.” 

Ive been tested positive for

covid. Tried to request for a full refund through the cancellation process but there is not an option to choose “covid” as a reason.