Damage claim

Wenying0
Level 1
London, United Kingdom

Damage claim

Hi there 

 

my blind holder was broken. My guest didn't accept it was anything to do with him and refused to pay for the damage 

 

 

What can I do. 

 

2 Replies 2
Maria-Lurdes0
Level 10
Union City, NJ

Hi @Wenying0 do you mean blind holder like window blinds?   Mine get broken all of the time as I'm not being high quality blinds and they can only take so much pulling up and down.  I simply replace mine, as I consider this to be normal wear and tear.  

 

If you are trying to get a guest to pay for damages and didn't accept the resolution request, the only thing that you can do is escalate the resolution to Airbnb, and they have the final say.   If they also deny the charge, then you have no other option than to repair or replace the blind holder yourself.

 

Good luck to you.

Hi Maria,

We also just recently had a guest break a high quality roller shade rope pull. I believe this should fall under our security deposit amount. Do you agree?