Damaged stuff

[Nelli6]

Hi, my guesses broken a big mirror, what is on the cabinet. I asked 50 euro, the guest would like to pay, but Airbnb site not allowed. What can I do?

[Emiel1]

@Nelli6 

You can use the resolution centre by clicking "ask money" on the reservation.

What do you mean by "but Airbnb site not allowed" ?

Best regards,

Emiel

[Nelli6]

Hi, yes the guest write me this:

Hi Neil so sorry about your mirror. I didn’t even know about it my friend just told me. I am trying to send you the money but it’s not letting me.

[Emiel1]

@Nelli6 

If the guest is not able to use the resolution centre ( https://www.airbnb.com/resolution_center ), then you can ask the money from the guest, as mentioned above or  here:

https://www.airbnb.com/help/article/767/what-is-the-resolution-center

Best regards,

Emiel