Decline inquiries

Decline inquiries

My listing with Air was extremely successful for awhile, now months later, not even ONE inquiry.
Looking over my Inbox, however, there were 6 inquiries that were Not Possible-------5 of which were
not my fault:   It must have affected my inquiries, I am sure.    I responded immediately by email personally but never Pressed the DECLINE button,  My remiss, I thought the email response was adequate. These inquiries were questions which
my listing does not allow.   Is there someway I can be forgiven as it appears I was neglectful, but I
was not, these people Did Not read the conditions.    Please open my inquiries and confirm that they
were inappropriate and they have affected my listing placement.   I had 19  5 star review in just a few month,
Super Host and now nothing
 had 2 infants        My Listing does not allow infants because of Stairs
Elliot     had a 30 pound dog.    My listing states No Pets
Marianne:   I could not accept because her departure date (which was blocked) coincides with a
     midnight check in-----there would be not enough hours to clean and prepare
Millie said she would confirm in a few days, she never did,   she forgot.
Andrea wrote in Portuguese, the subway is 4 blocks away, too far for her.
Maya, was absolutely my fault, it was for New Year, her inquiry months ago, and I had decided to entertain
    in the apt before that but did not block the calendar.
Can you please tell me how to rectify this situation?
Thank you,
Anne Elizabeth
 
 
16 Replies 16
Sarah977
Level 10
Sayulita, Mexico

@Shaun270  I just wanted to be as clear as possible- you'd be surprised how many hosts post here using the terms Inquiry and Request interchangably and some newer hosts don't seem to quite understand the difference. It's hard to give suitable advice if we're not sure what someone is referrencing exactly.

Oh, no problem. Funny thing is, I received an inquiry for days that overlap with another guests stay. Now I know to just respond, and not click Decline. Thank you for the immediate and instantly applicable knowledge. 😀

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.