Did not receive payment from Airbnb, review does not appear

[Tomoka-and-Brian0]

Good morning,

We did not receive payment from airbnb after our guest 'Gabor' stay at our listing: 'Walk to verywhere'.

Booking details:

Listing: walk to everywhere

Date: 9th Dec - 10th Dec

Amount: $125

Reservation number: 3YFE4P

Also, we both have completed our reviews but Gabor's review does not appear at/next to the listing.

Can we please get an update why?

Regards,

Tomoka & Brian

[Helen3]

1. Payments normally received within a few days of guests staying

2. Guests and hosts can leave reviews within 14 days. If your guest doesn't leave one yours will appear after 14 days.

It sounds from your post like you haven't really read up on how BNB works. Why don't you have a look at the websites and the useful guides on the forums to help you understanding how hosting works.

By the way this forum isn't monitored by BNB

[Tomoka-and-Brian0]

Hi Helen,

Thank you for your response.

We've been hosting on airbnb for over 2 years now so I'd say we're pretty familiar with how airbnb works.

1, we have always received payments on time (the day after guests checked in) by so far but now it's been 3 days with no payment...

2, We have both left reviews to each other and we are able to read Gabor's review on our profile (host) and through the email that's sent by airbnb  but not at the actual listing.

[Helen3]

Hi @Tomoka-and-Brian0

Thanks for the additional information you provided. It makes the picture much clearer.

It was just your questions are quite common on this forum from newbies 🙂

Why don't you call BNB and clarify both issues.

[Tomoka-and-Brian0]

Hi Helen,

Thanks for the response again 🙂

Well, luckily we've never had issues before but with this one I might give airbnb a call.

Is there an Australian contact number for them at all or only US?

Best Regards,

Brian

[Steve143]

Hello @Tomoka-and-Brian0,

Has the problem been resolved?

When I go to your profile I see a review from Gabor. It also shows up when I click on the listing "Walk to everywhere", as shown in the screenshot below.

[Tomoka-and-Brian0]

Hi Steve,

Thanks for the screenshot mate.

That's interesting, we mainly use the airbnb mobile app (iOs) and there's no rreview through the app.

From a desktop computer it shows up but without the 5star rating 😞

Money still hasn't come through... 😞

Thank fot the help!

Kind Regards,

Brian

[Eileen48]

Hello Tomaka and Brian.it is best you  put this problem you have on social media.Abnb is not interested if they loose hosts or guests; because they are sooo.. big and get a lot of people using them now. But there are so many issues comming up on these forums and not many are being solved. That is what I have found on reading these pages. After a few hours /day the issues raised here disappear not to be found again. The only way we will make changes and get results is to use social media.Good luck.   

[Tomoka-and-Brian0]

Thanks for the idea Eileen 🙂 Might give it a go

[Lizzie]

Hello @Tomoka-and-Brian0,

Lovely to meet you. 

This is a frequently asked question here in the Community Center, so you are not alone.

Just to add to the other comments, here I wondered have you checked the status of your payment in your 'Transaction History' on your account? Also, the amount of time for you to receive you payment is dependent on the payment method you have set up and the time it takes that provider to process the payment once it has been released by Airbnb. There is a really interesting Help Center article that provides an overview which might help. 

I hope this helps a little.

Lizzie

[Tomoka-and-Brian0]

Thank you very much fot the help Lizzie.

Have spoken with airbnb and it's all sorted now 🙂

Have a great day!

[Lizzie]

That's great to hear @Tomoka-and-Brian0. 

Thanks for the update 🙂