Different amount charged with what's shown in the receipt

Suhada0
Level 1
Palmerston North, New Zealand

Different amount charged with what's shown in the receipt

I booked a room thru airbnb and I was being charged way more than what I agreed to and what was shown in the receipt received from Airbnb in my email. I am seeking for some explanation because I think this is very unacceptable. Can someone please give me some explanation because I think the amount charged is not fair as I wouldnt have authorised the payment as this is above my budget. 

 

The accommodation cost + airbnb service fee shown on the receipt was NZD 69 and I expected to see in my statement an amount around NZD 75 region (including international transaction fee + the 6%-12% whatever fee I've only discovered while looking for an explanation to my problem).

 

I was charged a total of NZD 295 + International transaction fee

1 Reply 1
Allison2
Level 10
Traverse City, MI

You'll need to contact Airbnb directly - here are the different ways to do so:

 

 http://all-about-airbnb.com/post/138799279996/airbnb-support-resources-local-phone-numbers-and-email

 

This is a community board frequented by hosts, so we can't be of much help directly resolving your reservation issues.

 

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