Difficulties getting paid

[Delian0]

Hello everyone.

I have guest who arrived on the 28th July and they said they paid via bank transfer (i trust them).

The thing is this time i didn't receive a notification that they've paid and this is how things look on my side:

https://postimg.org/image/5iqp5ls0x/

https://i.imgsafe.org/f7bc474959.png

You can see that Soul has paid but my bank account is nowhere to be seen (unlike the previous reservation where you can see that the money were transferred).