Difficulty getting customer support ?hacked

[Trees0]

Hey there, am so upset, frustrated and anxious. I was led to believe that as a superhost a benefit was priority support.

its been a week since I first contacted Airbnb as had not received a payment for 30th Dec bookImg. 

I have had nothing but platitudes, it’s being dealt with, case manager on it, high volume of calls, being passed to specialist team, rest assured blah blah.

Today I finally found a number and rang and it was discovered that the reason I didn’t receive the payment was because £599 had been paid out in a conflict resolution from 2016. And they would get back to me (again not happened)I have not had any conflict resolution and checked and the guest they refer to left a glowing review.

a) finding it a minefield getting support, let all be priority support

b) it’s worrying that this has happened as it’s obviously a mistake/hack

c) Need my reservation money to pay  bills

Anyone any suggestions?

Trees

[Tish2]

Hi, I am responding because I have had the best Customer Service from Airbnb. I call and I am immdediately connected and my issues have been resolved very quickly. I would never wait for them to call me back if it was more then an hour or so. I would get right back on the phone if I were you. I only had one Customer Support Rep that I did not like, so I hung up and called again and got great help from a different person. There has been a few times, I needed immediate help and boy they pulled me through. Don't let them put you off, jump in there again and make it happen.

Tish