Double bookings

[Amber88]

I received a booking from Booking.com and one from Airbnb one hour apart, the calendars hadn't synced in that time being it was very early hours of the morning both are for the same dates, the one from booking.com came through first so I want to honour that one.  I have been able to accommodate the airbnb booking at another property but it isn't listed on any sites as it is a friends place, do I just cancel the booking on this site and organise details with them and if I do will this penalise me on this site? I have autobook.

[Marzena4]

The sites and their calendars have issues sincing - I confirm, @Amber88. Rule number one for Airbnb hosts - do not cancel any reservations. It would be best to talk to the guest and explain the situation - relocating is allowed. You might offer better conditions and so on. Use your senses. 😉

[Rhonda70]

Airbnb is double booking me for the same dates twice and have there calendar back to front and I can’t change it 

[Rhonda70]

Regretlably I have had to decline people as I will have two lots of people in the same room. It is not fair having just started bnb.