Two consecutive guests now who sneaked in additional people. My biggest worry is not even the extra guest but recieving a revenge review if I confront my guests about more money or vacating my property. My house rule has been posted and is clear that persons are not allow to sneak in someone who is not on the guest list. I have cameras to proove my claim of people entering and exiting the premises. Recently my guests broken a bathroom fixture and didnt say anything about it, yet I was given 4.5 that threaten my future super host status.
Yes, I charge a cleaning fee, does this mean I should have someone walking behind them cleaning up mess. The guest confirmed that the place was sparkling clean on arrival but still after checkout I was given 4.5 for bathroom being not up to expectation. I even mentioned that people should not dispose napkins, baby wipes, or anything otherwise from tissues inside the toilet basin and bath tub. If I instruct guests to vacate the premises the would probabily trash my expensive premsises without any consequences, and compensation from Airbnb.
What should I do? I have been hosting for roughly five months now.
I know for sure if I approach my guests with civility they would frown and mark us down just the same