Extra guess

[Angee1]

Hi there. I hope you’re all well! I’m new to Airbandb and so far has been brilliant. But I’m having a bit of an issue with the guess staying at the moment. My house is listed for a maximum of 5 guess, bbut there is a group of 7 that has arrived to the place. They did the booking for 4 people through Airbandb. I have adiciónaly charged extra for the 2 extra guess but she is ignoring completely my request. 

What do you do in this sort of situations? 

They have booked for 4 nights, they are leaving on February 10th. 

I will I’ll appreciate your advise!

Regards, 

Angee 

[Branka-and-Silvia0]

@Angee1

did you send her booking alteration or you requested additional money through the "resolution center"? 

Did you try to call her ? (maybe she didn't check her messages)

I would involve Airbnb ( you have a button in resolution center page) or contact Airbnb through twitter.

[Branka-and-Silvia0]

... ps

you don't have to let them inside the property if more people show then booked. You can login, send them booking alteration/ request money and wait until they accept. Then you let them in.

Not a good start but easier then the situation you have now.