Extra guests show up with a 2 person reservation

[Susan837]

I just had a reservation for two when the guests' parents also showed up with them. AND they had two dogs they didn't tell me about. I allow pets, but I expect people to be thoughtful enough to tell me just so I can prepare by having my animals locked up when they arrive, etc. So before they even walked in, I informed them it would be $100 extra for two people for two days. They ignored me and went in. Then they left for four hours with the dogs, who barked incessantly for the full time, in their crates without water. It was hot that day, so they were in 80 degree weather with no water! I went in and gave them water.

So, the people stayed the second day and left the dogs for five hours with the incessant barking in the heat, so I gave them water again. They were just puppies.

So I filed a complaint after they left that four people showed up and would not pay. Well, Airbnb believed their lies they made up about them having asthma and the place being "dirty" and not only did not get the extra $100, but refunded the original $85 dollars! I thought they cared about hosts at Airbnb! 

The most hilarious part was the dogs shed SO MUCH HAIR because they were too hot and it took several days to vacuum all the hair that floated throughout the space. So much for asthma. Plus it was the yearly very high pollen count in Oregon, June through July. Everyone in Oregon sneezes during these months.

[Ian-And-Anne-Marie0]

@Mika8 

Anyway I guess in both cases the guests receive a mail with a direct button to the payment .. my humble opinion is, that such guests only like to circumvent the costs .. and protract the process

I, and my guests wish that a direct button to the payment request would exist.

[Mika8]

@Ian-And-Anne-Marie0  .. you're sure, that they don't receive a mail? ... I have to say I barely use the app .. on the computer normally such stuff is directly listed above the chat messages (probably this has changed since the last layout change).

As said I requested this weekend money from a guest, I got in total three mails (or more) about: 

- that I asked for money, with a direct button to the request

- that he accepted my request, again with a direct button to the request

- that the amount is transferred to my account, again with...  .... 

I could not imagine that the guest get no mail at all ... but I don't know... 

[Ian-And-Anne-Marie0]

Yes @Mika8 , these guests wanted to pay me but couldn't find where or how to. I think they had an email but no link in that. I've had to explain to guests how to do it after other guests have had to explain to me how they did...

At first I thought it was guests just being evasive but when I had guests chasing me because they wanted to make a payment then I believed it was a problem.

[Mika8]

@Ian-And-Anne-Marie0 .. yes, the system is often not intuitive at all .. and we as host know only one side and could barely imagine with what kind of problems the guest have to struggle with. 

[Judy477]

I am relatively new to Airb&b (one month).  This evening I answered the door expecting one man.  He had both a 20 something year old son and his wife with him.  They immediately left for dinner and I immediately starting cleaning up my grandson's room--changing sheets, etc.  Luckily for them my grandson is staying with a friend tonight.  He really doesn't like anyone in his room without him there.  I'm not sure how to handle this.  Their English is not too good--maybe the son speaks well enough to understand.  And, it is 10:40PM and they are still out. I feel  I need to address this when they come in tonight after their dinner. Oh, and PS  I have another request for five--before they come.  They are willing to use floor, blow up mattress, etc.  I can do this knowing ahead what to expect.  Nice weather for sleeping in the backyard in a tent--cot or not.  So, I'm game and trying to be flexible.  I did change the number to be accommodated on my profile--just for tomorrow night.

[Judy477]

the request is for tomorrow night--I didn't make that clear in my last statement.

[Alice595]

@Judy477  I looked at your listing. It is interesting to see that your maximum number of guests can book is 2 while you have four beds in the bedroom. It means that you can potentially host 5 guests.

That is probably why guests ask you to have more than 2 to come. Just remember that the more guests stay, the more utilities, more cleaning, more laundry, and more potential issues.