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False cancellation message

‎03-07-2016 07:55 AM
Judy47
Level 2
Tarbuck Bay, Australia
‎03-07-2016 07:55 AM

False cancellation message

I received a message from Air BnB that a guest had cancelled..... 3 days AFTER the guests had stayed here, loved the place, and sent us a thank you sms saying what a great time they had. I have tried to contact air bnb to explain/question this as I have not been paid. There are no suggested topics that meet the criteria, and I don't know where to go from here

Judy NSW Australia

‎03-07-2016 07:55 AM
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2 Replies 2
‎03-07-2016 04:32 PM
Amaris0
Level 10
London, United Kingdom
‎03-07-2016 04:32 PM

Click on the link for contact options - Contact Airbnb

Hope you get it sorted, sounds very confusing.

Ama

‎03-07-2016 04:32 PM
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‎05-07-2016 01:24 PM
Judy47
Level 2
Tarbuck Bay, Australia
In response to Amaris0
‎05-07-2016 01:24 PM

Thank you, I'll check it out.

I just got an email and have been paid!

No explaination for the confusion 

I appreciate your response.

Judy

 

‎05-07-2016 01:24 PM
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