False cancellation message

[Judy47]

I received a message from Air BnB that a guest had cancelled..... 3 days AFTER the guests had stayed here, loved the place, and sent us a thank you sms saying what a great time they had. I have tried to contact air bnb to explain/question this as I have not been paid. There are no suggested topics that meet the criteria, and I don't know where to go from here

Judy NSW Australia

[Amaris0]

Click on the link for contact options - Contact Airbnb

Hope you get it sorted, sounds very confusing.

Ama

[Judy47]

Thank you, I'll check it out.

I just got an email and have been paid!

No explaination for the confusion 

I appreciate your response.

Judy