First problem guest

[Benito4]

Hi Community,

I have just had a problem guest who was unhappy with my apartment, though she communicated this half way through a 12 day stay despite sending me a message that she was happy with the apartment the day after checkin.  She also stopped comminucating and it was only through her sister, who was not a guest,  that we recieved messages she was unhappy.

I am completely devistated after having a pretty good run of hosting delightful, independant travellers for about 3 years. Nothing I seemed to do appeased this guest, including a complmentary clean of the entire apartment and asking Airbnb to reach out to her.

I last contacted her because I thought she left a t-shirt behind at the apartment if she needed me to post it back to her and i received a very rude response telling me to stop sending messages. 

Is it the case that some unhappy guests are just inconsolable and rude or is there something else I could have done to make it a positive experience for her? 

[Marzena4]

Hello @Benito4. Stop crying and frustrating yourself. It was the guest who has issues with manners and way of communicating. Civilised people do communicate in a normal way, even if they are not happy with something.

[Benito4]

Thanks Marzena! It is frustrating because some people can't be pleased. I'm bracing myself for my first bad review 😞

[Marit-Anne0]

@Benito4

When people behave irrationally I simply tell myself "crazy people do crazy things" - you will get some of those once in a while.

[Benito4]

Thanks @Marit-Anne0 . Great words of wisdom! I was going to write the old  'would be more suitable to a hotel', although i'm not sure a hotel would solve the problem 

[Marzena4]

@Benito4 But please write it in your review for them - it's a clear message for other hosts to avoid such guests since there is no star rating of them.

[Benito4]

@Marzena4 thanks so much, I am just working out how I am going to phrase the review now.